Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market.  www.imaginecruising.co.uk

Our Head Office is in the UK with a team of 150 and we are now trading in South Africa, Australia, (Brisbane & Perth), and New Zealand, a total of 250 employees.

Imagine Cruising believes in developing the knowledge, capability and skills of all staff in the company. That may mean that from time to time we will ask staff to be flexible in working in and supporting different areas of the business either within their own teams or through working with colleagues on projects and activities around the business. This will help develop both individuals and the company as a whole in our fast moving and developing business.

Job Purpose

To ensure flight bookings and queries are dealt with in a cost effective and efficient manner in order to help Products, Sales and Customer Support. Supporting our international offices in South Africa and Australia.

Typical Activities

• Update all products with accurate and up to date flight pricing, maintaining product margin and ensure operational guidelines are adhered to
• Support product with initial product build, delivering the most competitive flights when inside system range and accurate estimates when outside of range
• Carry out regular product sweeps, validating pricing and checking the air element still works with the package
• Support and align to the Product strategy and define preferred airline partners that fit our global growth strategy
• Produce Air offer summary to Global product teams maximising opportunity
• Quote, book and maintain all staff personal and business travel requests
• Liaise with airlines to request group seats
• Sign off all new product builds ensuring the air element meets customer and business needs
• Manage internal relationships with product/sales/operations and delivering on shared goals

Skill Set Required

Essential

• High level of attention to Detail
• Good Organisation skills
• Understanding of airline contracts/processes
• Basic skills on Microsoft office

Desirable

• GDS trained (preferable) on either Galileo, Amadeus, Sabre

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.